PDGA Privacy Policy 

The Organisation

The Professional Dog Groomer’s Association (PDGA)

Physical address

30 Fishermans Village

Dana Bay

Western Cape

South Africa

Email address

[email protected]

Contact number

+27 83 654 3595

Website addresses



  1.  Commitment to your privacy

1.1. Welcome to the PDGA Website, owned and operated by the Organisation. The Organisation is committed to protecting the privacy of the user of the Website. The Organisation values the trust of its subscribers, clients and all others who work with it, and the Organisation recognises that maintaining your trust requires transparency and accountability in how the Organisation handles your Personal Information.

1.2. This privacy policy (Policy) is incorporated into and is subject to the Organisation’s standard terms and conditions and the general terms relating to the use of the Website.

1.3. In performing the Organisation’s services in the ordinary course of business, the Organisation may collect, use and disclose Personal Information. Anyone from whom the Organisation collects such information can expect that it will be appropriately and lawfully protected and that any use of or other dealing with this information is subject to consent, where this is required by law. This is in line with the general privacy practices of the Organisation.

1.4.This Policy sets out how the Organisation collects, uses, discloses, and safeguards the Personal Information it processes in the course of its business.

1.5. The Organisation does not, except where otherwise permitted by law, collect, use or disclose your Personal Information without your consent. By accessing the Website and performing functions thereon, you may be required / have already consented, in certain instances to have your Personal Information processed.


  1.  Definitions

2.1. In this Policy, in addition to the other terms that have been defined in the body of the Policy, the Organisation makes use of the following terms:

2.1.1. Personal Information means all information which may be considered to be personal in nature or information about an identifiable natural and / or existing juristic person (where applicable) in terms of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Consumer Protection Act 68 of 2008 (CPA) and the Protection of Personal Information Act 4 of 2013 (POPIA); and

2.1.2. User, you, your or yourself refers to any person who accessed or makes use of the Website for any purposes whatsoever, whether or not such use is free of charge or paid for.

2.2. In addition, unless the contrary is specified, terms that are used in the Policy that are specifically defined in POPIA, are given the meanings ascribed to them in POPIA.


  1.  What Personal Information is collected and why

3.1. The Organisation may collect Personal Information in conducting its ordinary business operations, including through the use of its Website. In processing such Personal Information, the Organisation at all times ensures that (i) it complies with the provisions of POPIA, and (ii) such Personal Information is used for legitimate business purposes.

3.2. The type of personal information that the Organisation collects and processes is the following:


Data Subjects

Personal Information that may be processed (What)

Purpose (Why)

Customers and Clients

Name and surname, physical address, registration numbers, bank details, VAT number and email address.

To service our clients and to invoice them for services rendered.

Service Providers

Names and surname, registration number, VAT numbers, physical address, email address, BEE status documents, SARS Tax Clearance and bank details.

To engage and pay service providers for products and / or services that they have performed.


Name and surname, ID number, physical address, email address, qualifications, gender and race, contact number, bank details, tax details and criminal record checks

To employ staff and to pay them monthly and comply with the necessary legislation

Website visits

Name and Surname, Username, password, IP Address, business, profession, product preferences.

To identify users to be able to provide our services to them.

 3.3. The purposes set out above, shall include, but not be limited to the following:

3.3.1. Providing and maintaining our service, as well as monitoring the usage of our service.

3.3.2. The Organisation will use your information for data analysis to identify usage trends or determine the effective of our marketing campaigns when reasonable. We will use your information to evaluate and improve our service, products, services, and marketing efforts.

3.3.3. The Organisation may contact you by email, phone, SMS, or another form of electronic communication related to the functions, products, services, or security updates when necessary or reasonable.

3.3.4. To update you with news, general information, special offers, new services, and events.

3.3.5. Your Personal Information will be used to improve advertising efforts that are relevant to your specific interests.

3.3.6. Your Personal Information will be used as part of the operation of our website administration practices.

3.3.7. Your Personal Information be used in order to manage orders placed through our service.

3.3.8. If you share a testimonial or review about your experience using our service, it will be shared or otherwise used on the website.

3.3.9. The Organisation will use non-specific information gathered from you in order to improve our marketing efforts.


  1. Use, storage and disclosure of Personal Information

4.1. The Organisation operates its Website, and conducts its business in general, in accordance with South African legislation. The Organisation considers it imperative to protect the privacy interests of data subjects.

4.2. In the event that the Organisation sends Personal Information outside of South Africa (including if such information is hosted offshore), the Organisation will ensure that it takes all reasonable steps to ensure that it complies with all applicable laws in this regard, including POPIA.

4.3. The Organisation process Personal Information only for specific, explicitly defined and lawful purposes and the Organisation will only disclose information for legitimate purposes.

4.4. Any information collected from you as well as any Website usage information or any information from other sources may be stored on any server presently operated by the Organisation and may be used by the Organisation to improve your experience on the Website, to develop new products and services from time to time, and to offer you new products and services both from the Organisation and its affiliates. By accessing the Website, you consent to the Organisation storing the information on its server and for the Organisation marketing its own new products and services, to you, from time to time.


  1.  Retention of Personal Information

All Personal Information retained on the Organisation’s database, including such information obtained through the use of the Website, is in accordance with the retention provisions set out in the applicable laws and regulations of South Africa, including those set out in POPIA

  1.  Your rights

6.1. It is important to note that you have rights in relation to your Personal Information.

6.2. You have the right to contact the Organisation at any time to ask the Organisation to:

6.2.1. confirm that it holds your Personal Information (at no charge);

6.2.2. provide you access to any records containing your Personal Information or a description of the Personal Information that the Organisation hold about you (subject to payment of a prescribed fee); and / or

6.2.3. confirm the identity or categories of third parties who have had, or currently have, access to your Personal Information (also subject to payment of a prescribed fee).

6.3. The Organisation’s contact information is as set out above.

6.4. When you make a request regarding your Personal Information, the Organisation will take reasonable steps to confirm your identity.

6.5. There may be times when the Organisation cannot grant access to your Personal Information, including where granting you access would (i) interfere with the privacy of others, or (ii) result in a breach of confidentiality. The Organisation will always provide you with reasons if this is the case.

6.6. If you are of the view that any Personal Information that the Organisation holds about you is incorrect in any way, including that it is inaccurate, irrelevant, outdated, incomplete or misleading, you are allowed to ask the Organisation to correct it. If you believe that any Personal Information that the Organisation holds about you is excessive or has been unlawfully obtained, you can ask the Organisation to destroy or delete it. You may do the same if you think that the Organisation has retained if for longer than necessary, given the purpose. The Organisation will do so unless there are good grounds not to (such as that the Organisation is required to hold it for a period prescribed by any applicable legislation).

6.7. It is important, however, to understand that if you withdraw your consent for the Organisation to use some of your Personal Information, it may affect the quality and level of service that the Organisation can provide to you.

6.8. Where the Organisation is required by Law to ensure that information we have about you is kept complete, accurate, up to date the Organisation will do so and will not be able to delete or alter the information if it is complete, accurate and up to date.


  1.  Security

7.1. The Organisation has adopted a security model to protect your Personal Information that complies with generally accepted information security practices and procedures. As part of the Organisation’s security systems, the Organisation has implemented fire-wall technology, password controls, encryption processes and antivirus software. This is in addition to the physical security measures adopted by the Organisation to ensure that it takes all appropriate, reasonable technical and organisational measures to prevent (i) loss of, damage to, or unauthorised destruction of Personal Information, and (ii) unlawful access to or processing of Personal Information. The Organisation has a stringent security policy in place that every officer, employer and supplier of the Organisation must adhere to.

7.2. The Organisation confirms that it takes all reasonable measures to:

7.2.1. identify all reasonably foreseeable internal and external risks to any Personal Information in its possession or under its control;

7.2.2. establish and maintain appropriate safeguards against any risks that are identified by the Organisation;

7.2.3. regularly verify that these safeguards are effectively implemented by or on behalf of the Organisation; and

7.2.4. ensure that such safeguards are continually updated in response to new risks or deficiencies in previously implemented safeguards.


  1.  Cookies

8.1. The Website uses cookies in a limited way.

8.2. Cookies are small files containing information that a Website uses to track a visit by a user. The Organisation uses session cookies to better understand how the Website is used by users to improve the performance of the Website for users, particularly the way search pages are delivered. The Organisation has installed settings on the Website to ensure that session cookies do not remain on your computer at the end of your visit to the Website, and cannot be used to obtain any personally identifiable details.

8.3. Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.

8.4. Targeting cookies are used to identify visitors between different websites, eg. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites.

8.5. You can change your consent to cookie usage


Strictly necessary cookies

Targeting cookies


Google LLC



Google LLC



Google LLC



Meta Platform Inc.



Google LLC





Google LLC









  1.  Third-Party Websites

9.1. The Website may contain links to third party websites. In the event that you follow a link to any of these websites, it is important to note that these websites have their own terms of use and privacy policies and that the Organisation does not accept any responsibility or liability for them. If you (i) are a client of the Organisation, or (ii) are a user of the Website, and you have purchased products or services from the Organisation, the Organisation may use your contact details to send you details of any new similar products or services which the Organisation thinks you would be interested in. In doing so, the Organisation will at all times comply with any applicable direct marketing laws.

9.2. Any communications that you do receive from the Organisation pursuant to clause 9.1 will set out how to opt out of receiving future communications from the Organisation, free of charge, if you no longer wish to receive material for any reason whatsoever. The Organisation will only send you marketing messages when you tick the relevant boxes at certain times when engaging with the Organisation.

9.3. As the Organisation is not responsible for any representations, information, warranties and / or content on any Website of any third party (including websites linked to this Website), the Organisation does not exercise control over third parties' privacy policies and the onus is on the User to refer to the privacy policy of any such third party before providing them with any of your Personal Information.


  1.  Updating of Policy

The Organisation, in its sole discretion, reserves the right to update, modify or amend this Policy from time to time with or without notice. You therefore agree and undertake to review the Policy whenever you visit the Website. Save as expressly provided to the contrary in this Policy, any amended version of the Policy shall supersede and replace all previous versions thereof.